FAQ's

Is therapy right for me?

Seeking out therapy is an individual choice. There are many reasons why people come to therapy. Sometimes it is to deal with long-standing psychological issues, or problems with anxiety or depression. Other times it is in response to unexpected changes in one's life such as a divorce or work transition. Many seek the advice of a counselor as they pursue their own personal exploration and growth. Working with a therapist can help provide insight, support, and new strategies for all types of life challenges. Therapy can help address many types of issues including depression, anxiety, conflict, grief, stress management, body-image issues, and general life transitions. Therapy is right for anyone who is interested in getting the most out of their life by taking responsibility, creating greater self-awareness, and working towards change in their lives.


Do I really need therapy?  I can usually handle my problems.

Everyone goes through challenging situations in life, and while you may have successfully navigated through other difficulties you've faced, there's nothing wrong with seeking out extra support when you need it. In fact, therapy is for people who have enough self-awareness to realize they need a helping hand, and that is something to be admired. You are taking responsibility by accepting where you're at in life and making a commitment to change the situation by seeking therapy. Therapy provides long-lasting benefits and support, giving you the tools you need to avoid triggers, re-direct damaging patterns, and overcome whatever challenges you face.


How can therapy help me?

A number of benefits are available from participating in psychotherapy. Therapists can provide support, problem-solving skills, and enhanced coping strategies for issues such as depression, anxiety, relationship troubles, unresolved childhood issues, grief, stress management, body image issues and creative blocks. Many people also find that counselors can be a tremendous asset to managing personal growth, interpersonal relationships, family concerns, marriage issues, and the hassles of daily life. Therapists can provide a fresh perspective on a difficult problem or point you in the direction of a solution. The benefits you obtain from therapy depend on how well you use the process and put into practice what you learn.

Some of the benefits available from therapy include:

Attaining a better understanding of yourself, your goals and values
Developing skills for improving your relationships
Finding resolution to the issues or concerns that led you to seek therapy
Learning new ways to cope with stress and anxiety
Managing anger, grief, depression, and other emotional pressures
Improving communications and listening skills
Changing old behavior patterns and developing new ones
Discovering new ways to solve problems in your family or marriage
Improving your self-esteem and boosting self-confidence

What is therapy like?

Every therapy session is unique and caters to each individual and their specific goals. It is standard for therapists to discuss the primary issues and concerns in your life during therapy sessions. It is common to schedule a series of weekly sessions, where each session lasts around fifty minutes. Therapy can be short-term, focusing on a specific issue, or longer-term, addressing more complex issues or ongoing personal growth. There may be times when you are asked to take certain actions outside of the therapy sessions, such as reading a relevant book or keeping records to track certain behaviors. It is important process what has been discussed and integrate it into your life between sessions. For therapy to be most effective you must be an active participant, both during and between the sessions. People seeking psychotherapy are willing to take responsibility for their actions, work towards self-change and create greater awareness in their lives.

Here are some things you can expect out of therapy:

Compassion, respect and understanding
Perspectives to illuminate persistent patterns and negative feelings
Real strategies for enacting positive change
Effective and proven techniques along with practical guidance


What is the difference between Christian Counseling and Regular Therapy?

Counseling services can look different depending on the level of licensure and training of your therapist.  At Kay Counseling Services, we are pleased to be able to offer Christian counseling services, which simply means that some of our licensed providers are competent in integrating biblical truths with psychological theories.  Our foundation for all services is the love of Jesus Christ, and the promise given through his death and resurrection. How this looks in your individual therapy experience will depend on your wishes and the treatment approach you and your therapist decide upon.  Many individuals we work with choose not to have scripture or prayer included for a number of reasons, and this is okay.  

Our primary focus is to help you and your family reach a level of satisfaction that will sustain your life goals, and help you experience all that God has intended for you. 

Is medication a substitute for therapy?

In some cases a combination of medication and therapy is the right course of action. Working with your medical doctor you can determine what's best for you. It is well established that the long-term solution to mental and emotional problems and the pain they cause cannot be solved solely by medication. Instead of just treating the symptom, therapy addresses the cause of our distress and the behavior patterns that curb our progress. You can best achieve sustainable growth and a greater sense of well-being with an integrative approach to wellness.


Do you accept insurance? How does insurance work?

To determine if you have mental health coverage, the first thing you should do is check with your insurance carrier. Check your coverage carefully and find the answers to the following questions:

What are my mental health benefits?
What is the coverage amount per therapy session?
How many therapy sessions does my plan cover?
How much does my insurance pay for an out-of-network provider?
Is approval required from my primary care physician?
For your convenience, we have administrative staff specifically trained in benefits management who can assist you with your insurance questions. Call us with any questions you have.


Is therapy confidential?

In general, the law protects the confidentiality of all communications between a client and psychotherapist. No information is disclosed without prior written permission from the client.

However, there are some exceptions required by law to this rule. Exceptions include:

Suspected child abuse or dependent adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.

What should I expect at my first visit?

Please plan on arriving 15 minutes prior to your scheduled appointment time so that proper paperwork can be completed.  During your first visit with your assigned therapist, you can expect to spend time reviewing the therapy contract for services as well as completing any additional forms necessary to engage in the therapeutic process.  This first session is a time for you and your therapist to get acquainted.  You two will spend time exploring your needs as well as discussing some possible options for solutions.  This assessment phase in the treatment process can be challenging as you begin to open up about areas of your life that may not have been discussed prior.  We applaud your courage for taking the first step in working towards a healthier life experience.

Can I contact my therapist outside of my scheduled appointment?

Your well-being is a priority, and we have administrative staff members who can accept messages for your therapist on your behalf. However, in a therapeutic relationship, face-to-face contact during a therapy session is the preferred method for communication.  Once a relationship is sufficiently established, phone consultations may be an option for a fee. There are no fees for routine telephone calls lasting less than 5 minutes, and every effort will be made to return your call within the week. 

Please remember that our agency is not an emergency setting, and telephone calls may not be returned immediately.  If you have an emergency, we ask that you call 911, and then let your therapist know after the crisis is stabilized.